Those of you who follow me on Twitter may have spotted that I’ve recently become disheartened by Mozy.

Until very recently they’ve been a service I’ve been happy to recommend to anyone – whether the free 2Gb account (with extra ¼Gb for every four users you sign up by an affiliate link) or indeed the unlimited $4.95pm account.

However several technical support queries have made me re-evaluate my stance. To the point where I’ve “restored” almost 12Gb of data and I’m seriously considering switching to a competitor.

To me, a service is good so long as you don’t have issues – but when you do you want that issue to be treated with respect, courtesy and in the case of a technical query by people that at least appear to be able to read. OK, so not everyone gets it right first time every time. I know that. I too work in support.

However, I at least take the time to try and understand the issue with 100% clarity before making assumptions.

I also ensure I’ve fully read any call notes and checked my own in-house FAQ or database for similar or common or known issues.

Additionally I try to make an educated insight as to the users state of mind and their actual problem based on the notes – not on what I think the notes say.

Only then do I contact the client and discuss exactly what it is I think they are saying and check if it’s been lost in translation between them logging the issue and the helpdesk operator transcribing it – well then I take the time to ask pertinent questions.

My latest issue with Mozy is that I clearly stated: “In Mozy and in Windows (and yes, I did tell them several times what my precise OS version is) I have the ‘view hidden files / folders’ turned on but I can’t see a particular folder which is usually hidden by the OS“. Additionally I noted that I could right click from Windows Explorer and use the “add to Mozy Backup” option but that the files / folders selected never showed up in any backup / restore.

So the last thing I expect is for them to teach me to suck eggs and

• tell me how to turn on view hidden files / folders in Windows and
• the same for within Mozy

No, I expect them to have worked that out from my carefully worded support ticket which already included that information and much more besides.

Additionally I don’t expect them to then presume they’ve fixed my fault and close my ticket, twice. If I did that in my job I’d expect the verbal rocket I’m almost certainly going to get.

So today, sadly, I have to say I can no longer recommend Mozy.

If you use them and have no issues – then excellent. If however you end up having issues, then lets hope you are capable of fixing it yourself.

Which is what I ended up doing.

• Do you use Mozy or similar?
• Am I being too harsh?
• Am I being too lenient on them?
• Which cloud backup service do you use?

Come on, have your say as it’s only hearing from customers that make companies sit up and take notice.

What’s your church’s backup plan?

Please tell me you have one?

There are numerous options and I won’t bore you with them – but one of the newer ideas around is cloud based backup. As in you copy your data to a remote data centre and let them worry about servers, resilience, cooling and all the other headaches that come with running a data centre.

However, who says you have to trust an unknown third party with your data?

So, if you’re happy that your backup plan actually works then why not find another local(ish) church and do a deal to put a server in their data room and let them do the same in yours. Then setup your server / software to copy the data offsite and voila you have a secure, offsite backup server.

• Is this something you’d do?
• Or is my idea too radical?
• What’s your cheap, offsite & secure solution?

I’ve taken to recently unfollowing a bunch of folks on Twitter.

Not because I don’t want to see their tweets but because I’m seeing them twice and sometimes three times.

You see, I use lists – probably not as extensively as some do but then TweetDeck does recommend you restrict the maximum number of open columns. So in an effort to improve the flow of my twitter world I’ve taken to trying to be more organised.

Some lists I’ve created myself:

ChurchIT – this one covers far more than just IT. The basic criteria is do you go to a church (I don’t care what denomination or faith) and are you involved in IT, Tech, Media, AV, or similar in some way. If so, and I’ve seen your name then you are likely on this list. Currently it has 197 members and 17 followers.

CCNA – this one loosely covers anyone that tweets about the Cisco Certified Network Associate certification. It’s work related so I feel duty bound but it only has 19 members and one follower.

Welsh Rugby – I think this one is fairly self explanatory but it is a list of folks that play or have played rugby for or in Wales. A passion of mine and has 32 members but no followers.

I also have a couple of private lists that include folks I know IRL (in real life) and the folks I’ve interacted with on the 31DBBB project. I’m open to bribes for making my 31DBBB one public though. Equally I have a few lists I follow that I didn’t create.

The trouble with my recent actions is that it could cause some folks to unfollow me – and I accept this as it is too much effort to tell them individually that I’m following them via a list so please don’t drop me. Instead I’ll accept that my sphere of influence will likely decrease.

That’s no bad thing – after all it’s not about me.

Anyway, to utilise lists requires that you have a twitter app that allows you to easily view them.

My software of choice is TweetDeck because for me and the way I use Twitter it just works – and there’s an iPhone app for it as well.

• Do you use lists – if so tell me a list or lists you follow?
• What software do you use to manage your lists?
• How do you find your lists?
• Would you find a lists 101 helpful?
• Are you on any lists?
• Do you have a twitter plan of action?

It would appear that a certain Irish ISP (no names, no pack drill) has taken to blocking content they deem as unsuitable. This follows on from another Irish ISP that has adopted the “three strikes and out” rule on file sharing.

They aren’t just blocking the unsuitable content but entire sites.

The worrying thing is the lack of choice offered and no prior warnings – just blocked unceremoniously. Additionally there is no burden of proof required – so malicious reports could easily see someone barred from the internet. When you consider that most schools in the UK expect children to have access to the web at home for school purposes – then we once again enter into the realm of a two tier society. The have and have nots.

But, I don’t want to get into the politics of these decisions here, but show how (in the case of the site blocking) it can be overcome with some simple changes. Equally, making these changes could improve your surf speeds even if you don’t get blocked.

The approach is to utilise a third party DNS service such as OpenDNS or Google.

If you’re not a fan of either or find they aren’t perhaps as good as your current ISP then try using namebench – which is a simple utility that has code for Windows, Macs and *nix. In their own words they state that namebench “hunts down the fastest DNS servers available for your computer to use“.

So why is this a 201?

Mostly because it’s a step above an intro lesson to DNS (covered here) as you’ll need to know how to access yoru router and change it’s settings – that I won’t cover here, but OpenDNS cover a ‘how to‘ for most major manufacturers.

And another way around this is to utilise one of the methods discussed here recently.

• Should ISP’s play judge & jury?
• What about other un-regulated setups such as the IWF?
• Ignoring for now, the dangers to minors are you for or against ineternet censorship by organisations?

Here’s a freebie for you.

But it’s not me but Pandora Corp. that are giving something away.

Starting June 26th at 00:01 Pacific Standard Time (time conversion) which is equivalent to GMT / UTC 07:01 and finishing at midnight (PST) Wednesday, June 30th  they are giving away its signature computer monitoring software, PC Pandora 6.0, absolutely free!

Me, I’m against monitoring without first having discussion but if you’ve already reached that stage or you have another need for it, then I say grab it while you can.

Here’s how to get it:

Vist PC Pandora and use the code FREESUMMER2010. As I say – the giveaway will last until midnight on the 30th or until 50,000 units have been given away.

I’d barely got my new series of “Internet Safety Sunday” up and running when I was approached by Brightfilter to see if I was willing to review their software.

Of course I said yes and made it abundantly clear that to do it justice I would need an unrestricted version and that it would be totally unbiased without fear of favour. The only pre-deal I agreed to is that I’d let the company see this review first so that they could “respond to it as necessary” – you can see their response at the end in red.

So…

Who are Brightfilter?

They are a Bath (UK) based company that is fairly new (since 2004) to the world of filtering but appear to have made quite an impact already. They provide internet security solutions that “protect children online both at school and at home”.

From information found on their website they only “provide solutions” that meet standards or guidelines published by groups such as: CIPA; IIA; ISPA and IWF. They are also now a McAfee Premier partner.

What do they offer?

The easy answer is to say see the web but in short they offer:

• Family surfing protection and
• Educational surfing protection

Though these two broad sweep categories are far from the complete picture. The first is via a windows application and the second is typically via an appliance such as the McAfee Web Gateway unit.

What is it with services like Gowalla and foursquare that makes folk spend their days telling the world where they are?

OK if you’re going somewhere interesting and tweeting / sharing something of interest at the same time …

Or maybe you’re using it as a sort of diary tracking your life movements but are keeping it to yourself.

Then I get that.

But I don’t see it that way.

What I see are lots of stuff like this:

John Doe checked in at Some Restaraunt
Yum, breakfast.

Maybe it’s my age but I don’t think so – as a lot of the folks I ‘see’ using this are my age.

• So why?
• Go on, can you sell it to me?
• Do you use it for sensible purposes?

Here’s an interesting find.

Yesterday I blogged about how to hide your IP address and today I caught up with one of the many blogs (EFF in this case) I follow who posted about “encrypting the web”.

In short, it’s a plugin for Firefox released by the Tor Project and EFF that encrypts all your search requests and attempts to encrypt all standard web browsing. Read all about it here.

It’s still in beta but it’s a start.

I say grab it now.

N.B. it doesn’t hide your IP or stop search engines from logging but it does stop ‘in the open‘ intercepts.