I got a desperate plea today to come and sort out “a highly annoying problem” for our Mac user.

The K9 installation on his Mac required updating and no matter what he tried he couldn’t update it, nor could he get rid of the extremely intrusive and annoying popup. He tells me he even tried to trash the install of it but couldn’t – at least I’m grateful for password protected installs.

So I take time out from family time to go and see to this issue to discover that this popup is simply a black box approx 1cm x 1.5cm in the top right hand corner of his screen. It is also mostly transparent!

Arghhh!

Honestly, I don’t mind dropping everything to help out when the situation demands it, but this was taking the biscuit. I feel the need for a strongly worded email pointing out just how ridiculous the supposed urgency of this was and do they realise they dragged me away from precious family time for something that was nigh on irrelevant!

Sigh! What do you do in these situations?