Those of you who follow me on Twitter may have spotted that I’ve recently become disheartened by Mozy.

Until very recently they’ve been a service I’ve been happy to recommend to anyone – whether the free 2Gb account (with extra ¼Gb for every four users you sign up by an affiliate link) or indeed the unlimited $4.95pm account.

However several technical support queries have made me re-evaluate my stance. To the point where I’ve “restored” almost 12Gb of data and I’m seriously considering switching to a competitor.

To me, a service is good so long as you don’t have issues – but when you do you want that issue to be treated with respect, courtesy and in the case of a technical query by people that at least appear to be able to read. OK, so not everyone gets it right first time every time. I know that. I too work in support.

However, I at least take the time to try and understand the issue with 100% clarity before making assumptions.

I also ensure I’ve fully read any call notes and checked my own in-house FAQ or database for similar or common or known issues.

Additionally I try to make an educated insight as to the users state of mind and their actual problem based on the notes – not on what I think the notes say.

Only then do I contact the client and discuss exactly what it is I think they are saying and check if it’s been lost in translation between them logging the issue and the helpdesk operator transcribing it – well then I take the time to ask pertinent questions.

My latest issue with Mozy is that I clearly stated: “In Mozy and in Windows (and yes, I did tell them several times what my precise OS version is) I have the ‘view hidden files / folders’ turned on but I can’t see a particular folder which is usually hidden by the OS“. Additionally I noted that I could right click from Windows Explorer and use the “add to Mozy Backup” option but that the files / folders selected never showed up in any backup / restore.

So the last thing I expect is for them to teach me to suck eggs and

• tell me how to turn on view hidden files / folders in Windows and
• the same for within Mozy

No, I expect them to have worked that out from my carefully worded support ticket which already included that information and much more besides.

Additionally I don’t expect them to then presume they’ve fixed my fault and close my ticket, twice. If I did that in my job I’d expect the verbal rocket I’m almost certainly going to get.

So today, sadly, I have to say I can no longer recommend Mozy.

If you use them and have no issues – then excellent. If however you end up having issues, then lets hope you are capable of fixing it yourself.

Which is what I ended up doing.

• Do you use Mozy or similar?
• Am I being too harsh?
• Am I being too lenient on them?
• Which cloud backup service do you use?

Come on, have your say as it’s only hearing from customers that make companies sit up and take notice.

Much has been written over the years about having purpose and in particular about having a purpose driven life but I want to look at it from a slightly different perspective.

I’m sure you’ve heard of bucket lists – well put simply a bucket list is a purpose driven list.

Or put it another way a list of purposes.

Now I’m not saying that a bucket list should or even will replace your purpose but two things spring to mind:

1. If you have a purpose already then this can be a great cathartic listing of additional ‘fun’ desires that can help you along the way with your purpose and
2. If you don’t or haven’t yet found your purpose then this exercise could also help reveal your purpose

So how do you create your own bucket list?

First off set aside some time and then start writing down what comes to mind as you read these questions:

- What if you were to die tomorrow? What would you wish you could do before you die?

- What have you always wanted to do but have not done yet?

- What will you do if you have unlimited time, money and resources?

- Any countries, places or locations you want to visit?

- What are your biggest goals and dreams?

- What achievements do you want to have?

- What experiences do you want to have / feel?

- Are there any special moments you want to witness?

- What activities or skills do you want to learn or try out?

- What are the most important things you can ever do?

- What would you like to say/do together with other people? People you love? Family? Friends?

- Are there any specific people you want to meet in person?

- What do you want to achieve in the different areas: Social, Love, Family, Career, Finance, Health (Your weight, Fitness level), Spiritual?

- What do you need to do to lead a life of the greatest meaning?

So there you have it – a Purpose Driven Life meets a Bucket List.

• So do you have a purpose?
• What about a bucket list?

What’s your church’s backup plan?

Please tell me you have one?

There are numerous options and I won’t bore you with them – but one of the newer ideas around is cloud based backup. As in you copy your data to a remote data centre and let them worry about servers, resilience, cooling and all the other headaches that come with running a data centre.

However, who says you have to trust an unknown third party with your data?

So, if you’re happy that your backup plan actually works then why not find another local(ish) church and do a deal to put a server in their data room and let them do the same in yours. Then setup your server / software to copy the data offsite and voila you have a secure, offsite backup server.

• Is this something you’d do?
• Or is my idea too radical?
• What’s your cheap, offsite & secure solution?

Identity or ID fraud is huge.

Here are some facts to make you think ….

90% of users never check all their transactions on their bank or credit card statements. (ID Theft Protect, Aug 2007)

89% of users do not use a password manager to store their online and offline usernames and passwords. (ID Theft Protect, Sept 2007)

Identity theft is costing the British economy over £1.7 billion annually. (2006 – CIFAS)

Impersonation of the dead is growing at a rate of increase of 60% each year. (2004 – UK Home Office)

In 2004 most UK card fraud was committed via face-to-face transactions in shops. (2004 – Cardwatch)

These are just UK figures.

So what can you or should you do to help protect your ID in an ever increasingly connected and online world?

• Keep personal information secure.
• Keep all your plastic (credit / debit / identity) cards safe.
• Keep your documents safe.
• Keep your passwords and PINs safe.
• Use individual passwords for anything that requires online transactions – monetary or not.
• Protect the identity of deceased family members.
• Shred letters / documents that contain identifying information.

I will almost certainly expand on some of these in the weeks and months to come, but if you need any specific information or answers now then please do ask via the comments section or via my contact form or even by using the Skribit suggestions tab.

If you ever want to know why I have such a strong interest and opinions about security?

Then this post shows everything that is bad about people in this world …

from the too young child allowed seeming total freedom to do what she wants…

to the father that shouts abuse at a webcam from behind his daughters shoulder…

to the mother that stands off camera and mutters obscenities…

to sites like 4chan and Tumblr that have degraded the usefulness of the internets.

It’s a sad world that brings an 11yr old child to public tears on a youtube video.

The rest I’ll leave up to you to decide.

Nuff said.

We’ve been getting a spate of phone calls at home.

The conversation goes something like this:

Me: Hello

Them: Can I speak with Mr. Smith? (name changed, but it isn’t mine)

Me: I’m sorry Mr. Smith hasn’t lived here since 2003.

Them: Is that Windy Way? (also changed)

Me: I’m not prepared to confirm that ….

We then bat back and forth a bit where they are trying to get some details about my address confirmed and I just stick to my mantra of “Mr. Smith hasn’t lived here since 2003″ and / or “I’m not prepared to confirm that”. At which point they have always got nasty or downright rude and it always ends with me hanging up as they try every tactic they can to get me to confirm something. Typically a day or so goes past before I get another one.

This seemingly innocuous approach to getting details is the old ‘social engineering‘ approach – whereby you use a fact (whether true or not) to gather accurate details of your target. The end game being that your or your company’s security gets compromised in some way.

The whole saga reminded me to have another chat with my children.

I’ve covered online dangers many a time with my children but for some reason had overlooked the more obvious direct approach.

My end advice to them was ultimately very simple:

If you don’t know the person then tell them nothing.

And always refer them to mum or dad.

Turns out our regular caller is a debt collection agency based in Scotland and they are known for their rude strong arm tactics in trying to get information so that they can pin a debt on you.

Reminds me that all the dangers aren’t online and we do well to remember that.

• have you any simple safety advice?
• have you fallen foul of social engineering?
• if so, what was the outcome?

I’ve been a long time fan of Ian “Gizmo” Richards and in days past we’ve had quite a natter about tech items. Sadly his newsletter no longer runs but he does still maintain the most excellent Gizmo’s Freeware reviews site under the old TechSupportAlert newsletter URL.

Sadly I don’t get as much time as I’d like to contribute there but a recent discovery of mine is his Security Advice Wizard.

It’s a very simple, 4 page, multiple choice info gathering wizard.

Nothing complicated and I guarantee that once you’ve read the T&C’s it’ll take you less than a minute to complete (and if you include those then make it less than 2 minutes).

At the end of it you get appropriate and focused advice on what you should do and how you should protect your Windows based computer..

I say you all should go through it … now.

I’ve taken to recently unfollowing a bunch of folks on Twitter.

Not because I don’t want to see their tweets but because I’m seeing them twice and sometimes three times.

You see, I use lists – probably not as extensively as some do but then TweetDeck does recommend you restrict the maximum number of open columns. So in an effort to improve the flow of my twitter world I’ve taken to trying to be more organised.

Some lists I’ve created myself:

ChurchIT – this one covers far more than just IT. The basic criteria is do you go to a church (I don’t care what denomination or faith) and are you involved in IT, Tech, Media, AV, or similar in some way. If so, and I’ve seen your name then you are likely on this list. Currently it has 197 members and 17 followers.

CCNA – this one loosely covers anyone that tweets about the Cisco Certified Network Associate certification. It’s work related so I feel duty bound but it only has 19 members and one follower.

Welsh Rugby – I think this one is fairly self explanatory but it is a list of folks that play or have played rugby for or in Wales. A passion of mine and has 32 members but no followers.

I also have a couple of private lists that include folks I know IRL (in real life) and the folks I’ve interacted with on the 31DBBB project. I’m open to bribes for making my 31DBBB one public though. Equally I have a few lists I follow that I didn’t create.

The trouble with my recent actions is that it could cause some folks to unfollow me – and I accept this as it is too much effort to tell them individually that I’m following them via a list so please don’t drop me. Instead I’ll accept that my sphere of influence will likely decrease.

That’s no bad thing – after all it’s not about me.

Anyway, to utilise lists requires that you have a twitter app that allows you to easily view them.

My software of choice is TweetDeck because for me and the way I use Twitter it just works – and there’s an iPhone app for it as well.

• Do you use lists – if so tell me a list or lists you follow?
• What software do you use to manage your lists?
• How do you find your lists?
• Would you find a lists 101 helpful?
• Are you on any lists?
• Do you have a twitter plan of action?